Search Results for: customer service

Customer service is a booming industry, and it’s all thanks to those well-oiled machines called contact centers. Unhindered by the limitations of space—or, one could argue, even time—contact centers are a flourishing 24/7 business. Healthcare institutions, government agencies, and commercial enterprises are just some of the entities creating a huge demand for contact center solutions. […]

If you’ve ever found yourself in need of a power drill or a dry vacuum, you probably made your way to a Harbor Freight outlet. When it comes to tools of all shapes and sizes, Harbor Freight is a trusted name across the U.S. Since the late 1970s, this retailer has provided valuable assistance to […]

The impact of technology on the education sector has been nothing short of remarkable.  A few decades ago, the idea of remote learning seemed wacky. There just wasn’t any infrastructure to facilitate the acquisition of knowledge and skills without in-person interaction between a learner and a teacher. The internet was obviously a game-changer. As learning […]

Banking is one of those industries that place a premium on customer service. The formula is simple: If clients are happy with the service provided by a banking institution, they’ll stay loyal to it. Loyalty, of course, will translate into big business for these financial services providers. Therefore, every banking institution would love to hire […]

If a business has stuck around for a long time, it’s probably because of great customer service. While financial resources and vast distribution channels can get a company quite far, the secret sauce is really the efficiency and diligence that goes into satisfying customers’ needs. When customers feel they receive A+ treatment, they become loyal […]

Like it or not, everyone’s a critic in the social media age. Apparently, when you give humans the technology to broadcast their opinions to the world, they find it irresistible to speak their mind about…well, anything really. Case in point: the Yelp platform. While most social media posts don’t really do anything for society, Yelp […]