Great with Clients? This Crypto Company Needs Your Expertise

When it comes to the world of cryptocurrency, there are so many details to keep track of! Whether it’s the reliability of digital wallets, the sophistication of trading systems, or the effectiveness of cybersecurity, you have to do your due diligence before you enter the game.

Is there such a thing as a one-stop shop for crypto? That would certainly be helpful for anyone stepping into this intricate digital labyrinth. 

Good thing that sFOX is there to help us find our way! This comprehensive platform brings together just about every tool that traders need in order to thrive in their crypto endeavors. Led by some of the top minds in the fields of finance and technology, sFOX makes life easier for crypto enthusiasts.

Here’s an excellent piece of news: sFOX happens to be hiring—and you don’t need to be a long-time crypto user to qualify for this job! To be specific, the platform is in search of a remote client services specialist. If you consider interpersonal and communication skills to be your forte—and you’re sincerely interested in expanding your crypto knowledge—this remote position could be yours!

More on sFOX

The platform was launched by Akbar Thobhani, who got his MBA from the MIT Sloan School of Management; and George Melika, a fintech veteran. (By the way, sFox is short for “San Francisco Open Exchange.” As you can probably guess, this company’s home base is on the West Coast.)

Think back to 2014, and you’ll understand why Thobhani and Melika joined forces to establish sFOX. At that time, the crypto realm wasn’t as consolidated as it is nowadays. With so many wrinkles to be ironed out—particularly when it came to the efficiency of transactions—Thobhani and Melika decided to create a platform that would merge online infrastructures and thus speed things up significantly.

At present, sFOX offers the following services:

• Digital solutions such as a centralized order book, proprietary execution algorithms, and automated functions designed to manage risk
• An array of liquidity providers that facilitate transactions and conversions
• Stringent security measures (such as key isolation and penetration testing)
• An API that unifies all trading operations for the user’s convenience

Over the years, the growth of sFOX has been driven by the support of its financial backers, which include Digital Currency Group, Y Combinator, Khosla Ventures, and Social Capital. Thanks to these investors, sFOX is in a pretty good position to expand its services in the near future.

Of course, the company is keen to strengthen its relations with its client base. By keeping customer satisfaction at a high level, sFOX will continue to do great business for the foreseeable future. Right now, however, it needs a client services specialist, and that may very well be you.

What will your responsibilities be?

As a remote client services specialist, you will be entrusted with the following:

• Engage with customers via phone and other communication channels.
• Listen actively to customers’ concerns and generate appropriate solutions.
• Maintain good customer relations and make sure that all customer issues are resolved in a timely manner.
• Properly document transactions for tracking purposes.

What qualifications do you need?

To qualify for this position, you need to have at least two years of experience in customer service. You are expected to have strong oral and written communication skills, as well as organizational and problem-solving skills. Of course, sFOX will count on you to address customer inquiries promptly.

You get bonus points if you’re good at MS Excel or well-versed in anti-money laundering regulations. The company might also pay more attention to your application if you’ve already dabbled in crypto trading and payment processing.

Excited to join this one-stop crypto shop? Click here to get started on your sFOX application!