The company
Tend is a small startup committed to supporting an ecosystem of good food. The company is on a mission to develop tools that will help small-scale farmers produce quality food and run their businesses better than ever.
All of this can be achieved through Tend’s cloud-based software platform, which helps farmers manage day-to-day operations, keep records, file reports, track sales, and bring their business online. No more paperwork, folders, and lost files! Everything resides on the platform, just one click away.
The good news is that Tend is looking to expand its team and needs a customer support representative who can wear many hats. The right candidate is comfortable with teamwork but can also carry out their duties unsupervised; is flexible, self-motivated, and resourceful; and takes initiative. The job is remote and pays $20 an hour.
Not bad for working from the comfort of your home, right?
The job
Tend is looking for a customer support superstar. If you are hired, your responsibilities will include anything from resolving customer issues to researching information and developing documents while maintaining a positive attitude, demonstrating genuine empathy, and adapting to changes quickly.
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Remember, the company needs someone adept at multitasking, meaning you will have many responsibilities. Tend wants someone who can:
- Provide exceptional customer service
- Respond to customer inquiries via email and chat
- Manage customer complaints
- Provide valuable information to the customers
- Follow the company’s regulations and policies
- Perform other duties as assigned
Note: The above are only some of the duties associated with this position. You can see all of the requirements and responsibilities on the application form.
Qualifications
The best part about this job is that you don’t need a college degree. However, it does require certain qualifications and skills, and being a strong communicator is one of them. The right candidate should also have experience working with Zendesk and similar CS ticketing platforms.
You also need to be a fast typer (40+ words per minute) and have two years of experience in customer service or a call center. Any kind of farming experience would be a great bonus. Find out if you have what it takes to be part of Tend’s team by applying to this job here.
