In October 2022, Fortune magazine and Great Place to Work (which describes itself as “the global authority on workplace culture”) released their annual World’s Best Workplaces list. They picked 25 companies that exemplify fairness, equality, and trust with regard to employee treatment. If you work for one of these companies, it’s highly likely that you truly love your job.
We heard that one of them is hiring, and it loves to offer plenty of work-from-home opportunities.
The name of this company? Concentrix, one of the biggest providers of customer experience solutions.
The company wants to fill a number of vacant positions related to CX. If you’ve ever wondered what it’s like to experience a spectacular work culture, get your resume ready as soon as you can. (Those vacancies won’t be around for long, you know.)
More on Concentrix
In 1983, Concentrix made its debut on the business process outsourcing stage. Over time, the brand would make its way to various parts of the world.
Aside from the U.S., Concentrix has established a strong presence in Canada and several South American countries. In Europe, it became particularly prominent in Germany, the United Kingdom, Bulgaria, and Romania, among other places. As for Asia, Concentrix has a substantial footprint in China, India, Japan, and the Philippines. All told, the company offers CX solutions in 70+ languages in more than 40 countries.
The most thrilling part? Concentrix’s growth isn’t likely to abate any time soon.
In 2006, the company was purchased by Synnex Corporation, which, interestingly enough, entered the Fortune 500 club the very next year. With the vast resources of Synnex, Concentrix saw even more remarkable growth: By the end of the 2010s, it was generating annual revenues of around $4.7 billion.
Barely two weeks into 2020, Synnex announced that it would be splitting into two entities: Synnex Technology Solutions (which would focus on IT services) and Concentrix. Before the year ended, Concentrix became a public company trading on the NASDAQ.
In other words, you have an organization that enjoys steady financial growth and industry recognition for its employee experience.
What can you expect from this remote job?
If you’re interested in joining Concentrix as a customer service representative, you need to make sure you have the following:
- High school diploma or GED
- At least a year of call center work-from-home experience
- Effective communication skills (oral and written)
- Collaborative, research, and problem-solving skills
- Strong knowledge of MS Office
- Flexibility to work shifts that may include weekends and holidays
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You also need to have a fast internet connection and a secure workspace at home.
Here are the responsibilities that await you in this role:
- Review customer accounts and address the needs arising from these
- Facilitate transactions that involve billing and payments
- Respond to a wide array of customer queries
- Generate solutions to technical problems
- Display versatility in terms of navigating multiple systems
- Work toward the completion of quality targets
At Concentrix, the perks for a customer service rep include paid training; performance incentives; medical, dental, and vision plans; 401(k); and an employee assistance program.
Head over to their careers page to find your CX niche at this company. Let’s put it this way: How often can one claim to work for an organization hailed by Fortune as one of the best workplaces in the world? Grab the opportunity while it lasts!
